The Company shall exercise all possible measures to ensure that any Product booked on the Website is delivered within seven (7) working days from date of booking of order on the Website subject to successful realization of payment made against the said Order and availability of the Product(s). However, User understands and confirms that the Company shall not be held responsible for any delay in delivery of Product due to circumstances beyond the control of the Company, provided, the Company takes all required and necessary steps to ensure delivery of the Product within above mentioned timelines.

Octroi charges, wherever applicable, shall be borne and paid by the Company and not to be borne by Customer. 

In case User books Order of multiple Products in one transaction, the Company would endeavor to ship all Products together. However, this may not always be possible due to product characteristics and/or logistics’ issues. If User purchases multiple Products in single transaction, then all the Products would be shipped to a single shipping address given by User. If User wishes to ship Products to different addresses, then User should book separate orders based on delivery addresses. 


How will the delivery be done? 

Product delivery will be done through reputed courier service providers like Blue dart, Aramex, DIESL etc. 

Does your Company deliver internationally? 

Yes

RETURNS

 

The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.

In the event if User, on removing the packaging of the Product, finds the Product is dead on arrival, damaged and/or defective, User shall immediately intimate us. you can get a replacement within 7 days of delivery at no extra cost. 

We will arrange pick up of the Product to be returned. Items should be returned in the original condition you had received them. User will assist and cooperate fully to return the Product with its manuals, booklets, warranty card, accessories, freebies and packing materials or any other thing which were delivered to User along with the Product being returned.

At the time of pickup the User will be provided with acknowledgement of pick up by the Company’s Logistical Partner. User should retain the said acknowledgment and quote or product the same in all his/her future communications with the Company in this regard.

Please understand that we cannot accept returns in certain instances:

- Damages due to misuse of product

- Incidental damage due to malfunctioning of product
- Any consumable item which has been used or installed
- Products with tampered or missing serial / UPC numbers 
- Any damage / defect which are not covered under the manufacturer's warranty
- Any product that is returned without gifts, freebies, all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered

 How do I return a defective or damaged product for a new replacement?

 Notify us of the damaged or defective product withing 1 day of delivery.  

 Please ensure that the product is returned in the original condition you had received it. We will send you a brand new replacement at no extra cost to you.

 We will arrange pick up of the Product to be returned. Items should be returned in the original condition you had received them. User will assist and cooperate fully to return the Product with its manuals, booklets, warranty card, accessories, freebies and packing materials or any other thing which were delivered to User along with the Product being returned.

 At the time of pickup the User will be provided with acknowledgement of pick up by the Company’s Logistical Partner. User should retain the said acknowledgment and quote or product the same in all his/her future communications with the Company in this regard.

 How do I cancel an order or an item?

 You can cancel your order before the order status says Preparation in progress. Your entire order amount will be refunded.

 All eligible refunds against Cancellation of Orders by User before delivery of Product to User will be subject to deduction of 2% of the Product Price already paid (Transaction value) as Banking and Transaction charges and balance would be processed to be refunded to User. User understands and agrees to such deduction by putting Cancellation request for any Order before delivery of Product.

 Unfortunately, an order cannot be cancelled in case a delivery has already been made.

 Kindly contact us on the numbers provided on our site.

  How long will it take to process my cancellation request?

 Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same.

Back to Source - The money will be refunded back to the payment mode/account that was originally used to make the transaction. it may take up to 15 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Celeste the Center